We can, but will we?

I've learnt a lesson about compassion/understanding. It isn't whether some can show compassion/understanding but whether they will. Until now I hadn't really acknowledged a difference. Experiencing a someone who could but won't was a wake up. I have now cancelled all dealings with that company. Whilst ultimately it has cost me several hundreds of dollars it will cost them thousands. Thinking over this divorce between the can and will it feels like more often the will gets lost. I only hope your experience is different.